Drive revenue from end to end.
Now communications services companies of any size can wield cost-effective end-to-end CPQ and BSS-OSS delivery management capabilities. The ChikPea integrated quote-to-cash engine provides complete visibility for all stakeholders at every step.
Empower front office customer service to drive better revenue and profitability while delivering superior customer satisfaction and success.
- Industry-leading unified product catalog includes products, prices, terms, programs, and is flexible enough to address unique client conditions
- Real-time pricing updates for accuracy and profitability
- Variable Pricing Model/ROI-based pricing enables front-line representatives to deliver competitive quotes while maximizing revenue
- Sophisticated costing detail for visibility into deal elements
- Multi-tiered model to right-size solutions for customers
- Configuration tools assure customer needs are met with no gaps or shortfalls
- Rules-based margin and profit governance
Provision multiple locations in a single quote.
The unique ChikPea order-driven provisioning planner maps and directs customer onboarding and account management for faster execution while eliminating errors and delays.
- Rules-based with exception flagging; more efficient and accurate than email and paper approvals
- Completion check list provides oversight at a glance
- Automated notifications keep everyone in sync
- Authorization routing avoids delays and assures accountability
- Workflow management calendaring coordinates even third-party deliverables
- Fully customizable governance assures routine, profitable execution of business strategies
Digitize your operations and forget routing PDFs via email.
- ChikPea dynamically manages bundling, unbundling, rating, and metering. A complete, Salesforce Lightning-native solution, it directly connects with your Finance back-office, and accommodates multiple payment structures and currencies.
- Enables application of appropriate KPIs and SLAs for smooth customer management
- Automated order decomposition accelerates customer onboarding and eliminates errors
- Order orchestration assures coordination across multiple vendors and dependencies, including material provisioning, labor scheduling, and third-party service activations
- Full visibility across the entire process with order fallout proactively flagged
- Rules-based execution management provides light-touch governance for speed and accuracy
Integrated geo data assists operations like provisioning and tax and fee schedules.
- Asset and MACD management, detailed customer inventory, warranty details and status, recurring billing and invoicing, and streamlined issues escalation for 360° customer relationship management
- Tracks and speeds renewals and enables Sales outreach for cross-sell and up-sell opportunities
- Supports collections activities
- Manages business rules-driven renewals automatically
Enjoy comprehensive visibility into on-premise equipment and connections.