Order Management v.s Quoting

Order Management vs. Quoting by Adam Kleinberg  How Order Management critical in SRM.Much time is spent documenting the needs for quality pricing, better discounting, and of course sales cycle streamlining. The overlooked challenge is the requirement to commit resources, deliver services, and ensure the initiation of the billing process. With revenue recognition floating like a sword over the head of the COO, the quote becomes worthless if the delivery fails to meet the subscriber's expectations. How did quoting and service delivery become connected, and why is it overlooked?It is very simple actually. When the traditional CRM sale cycle of lead, opportunity,…

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