Tactical Order Management
Start the relationship on the best foot by ensuring a successful implementation and prove commitment throughout the subscriber’s entire term. By flawlessly managing the inevitable MACDs, we ensure system complexity never translates into subscriber frustration. Automate quoting, order fulfillment, provisioning, MACD, and service delivery with a fully integrated Salesforce-ready TOM solution built for speed, accuracy, and scale.
"Subscriber loyalty begins with a successful implementation. TOM is designed for the complexities of the Telecom industry, a highly configurable Order Management solution expanded to support all industries yet still 100% Salesforce Native. It's time to reduce costs and increase revenue with a solution made by telecom project managers for telecom operations."
Capabilities
Engineered for Efficiency
Everything you need to orchestrate complex orders.
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Advanced Order Processing
Reduce manual errors and time delays with automated order processing. Centralizes order data, enabling seamless workflows that accelerate fulfillment and improve operational efficiency, ensuring your customers receive their orders quickly and accurately.
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Install Base Tracking
Capture and manage customer asset data, including service details and configurations. The Install Base functionality provides a comprehensive overview, enabling effective upselling and cross-selling opportunities while managing service contracts.
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Configurable Catalogue
Support bundling and product customization to meet diverse customer requirements. The flexible catalog allows you to adjust pricing and create tailored service packages, enhancing customer satisfaction and retention.
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MACD Management
Move, Add, Change, Delete functionality designed based on the needs of telecom to be able to trigger actions off of installation records and change histories.
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Smart Ticketing
Initiate trouble tickets from the knowledge of the installed and configured assets to know if the ticket should trigger a cost or should be considered included in the asset contract.
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Premise Management
Buildings, large assets, and venues can all be defined as premises in which we track installed devices, configured solutions, and purchased or leased equipment, along with their respective costs, profits, and change histories.
Improve Operational Efficiency
ChikPea TOM automates the entire order-execution process, for the full range of voice, data, IP and other telecom services, from negotiation through installation to post-sales management, including MACD and trouble ticketing. ChikPea TOM fully integrates ordering, CRM, business and OSS systems to deliver a unified customer view across front and back-office systems, dramatically increasing provider efficiencies and cutting costs.
ChikPea TOM supports the needs ISPs, wholesalers, and resellers, single and multi-service providers for, both, the mass consumer market as well as large corporations.
There are expressive solutions on the market but none has such an extensive amount of out-of the box functionalities that can be further customized.
Transform Your Business Logic Today
Request a personalized demo of the Chikpea suite.
