Beyond CRM Softwares.
Introducing
Subscriber Relationship
Management (SRM).
Beyond traditional CRM Software, Chikpea introduces Subscriber Relationship Management (SRM) - a unified platform combining Billing and Order Management, Project Financial Reporting, Contract Lifecycle Management, Resource Management & CRM Consulting.
Transform Your Business with SRM.
The SRM Difference
Why Subscriber Relationship Management?
Traditional CRM focuses on one-time sales. Subscriber Relationship Management (SRM) instead emphasizes the entire subscriber lifecycle.SRM shifts the subscriber’s attention from initial cost to ongoing subscription benefits, aligning with the original SaaS vision and promoting long-term value and engagement.
Well-implemented SRM gives insight into subscriber trends through delivery customization, usage history, and payment latency. By monitoring how solutions are consumed, businesses gain actionable, real-time understanding of behavior and preferences. The resulting reports and automated actions foster loyalty and let companies tailor offerings to stay relevant in a competitive market. SRM also promotes continuous engagement. Instead of leaving customers after purchase, subscriber-focused strategies keep communication open with updates, educational content, and personalized outreach. This builds belonging and higher satisfaction, creating better upsell and cross-sell opportunities.
Finally, SRM refines billing to enhance transparency and trust. Clear pricing, communication, easy account access, flexible payments, and precise billing timelines reduce confusion and disputes and build long-term confidence.
SRM means: Price in the way they understand, Deliver in the way they can receive, and Bill in the way they can predict – the secret to reducing attrition.
SRM Product Suite
A Unified SRM Platform Covering 6 Critical Business Functions
Cementing the post-sale relationship. Ensuring subscriber longevity by transforming the initial transaction into a reliable revenue stream. A Salesforce-native tool for invoicing and collections, supporting diverse pricing structures and comprehensive subscription tracking.
- PCI DSS
- Any billing model
- Integrates to all ERP
- Advanced Collections management
- Scaleable to high volumes
- Full sucription automation
Prove commitment through flawless delivery and perfectly executed implementation. A Salesforce native system for managing complex service delivery and provisioning, monetizing tasks, tracking implementation status, and organizing work orders into automated or dispatched actions.
- Telecom (MACD) Ready
- Inventory reporting
- Install Base tracking
- Premise Management
- Complex activity tracking
Transition from basic project tracking to a system that fosters subscriber longevity. By offering clear proposals and real-time financial tracking, we prevent delivery issues and manage project P&L to safeguard future revenue and strengthen post-sale relationships.
- Manage Estimated/Actual/Billable hours
- Load balance resources
- One-Button Change Requests
- Smart Budget change request
- Automate  Billing events
- Realtime P&L reportingÂ
- Complete project quoting
A loyalty program for B2B contracts, encouraging buyers to return daily (SRM/Lifecycle) rather than selling once (CRM/Sale), CGM uses rewards and ease-of-use to turn a one-time buyer into a recurring subscriber
- Variable discount automation
- Credit banking
- Rewards management
- Buyer Performance reporting
- Availability tracking
- Buyer self-service portal
Assigning the right people to the right project to ensure customer confidence and subscriber longevity. A two-part system called GigTime Suite, featuring MyGigtime for staff to track work hours and certifications, and AdminGigTime for management to quote projects and track global staff productivity.
- Personal Certifications management
- Remote staff load balancing
- Project AssignmentsÂ
- Work Hours tracking
- Customer reviews
- Expense reporting
We provide tailored CRM consulting to analyze business needs, optimize workflows, and select the right CRM solution that aligns with business models and budgets.
- Custom Process Analysis
- Custom Product Development
- Mobile App Development
- Integration Services
- Solution Testing
- Migration Services
Product Integration Ecosystem
Product Integrations
Business Function
Products Combined
Key Value Proposition
Operational Excellence
TOM + O2B
Managing the service change (MACD) lifecycle without billing friction.
Financial Tracking
PPM + Gigtime Suite
Linking resource costs directly to project P&L to stop revenue leakage.
Channel Strategy
CGM + O2B
Driving buyer behaviour through transparent automated incentives.
Our modular approach allows these powerful products to seamlessly integrate, creating unified ecosystems that drive operational efficiency, ensure strict financial tracking, and optimize channel strategies across your entire organization.
Trusted by Subscription, Telecom and SaaS Businesses
Chikpea helps telecom providers, SaaS companies, and subscription businesses automate quote-to-cash on Salesforce.
The era of CRM is Evolving Changing
Welcome to the World of Subscription Management
Why Choose Chikpea?
Earn more with our system without paying extra revenue share.
We are a software manufacturing company who does not believe in the revenue share model. Your success is just that, your's. We are just glad to be the chosen tool to help you. A nice word to your ChikPea account executive is appreciated.
We are here to support you. We've Got Your Back!
At ChikPea, we value every subscriber, recognizing their role in our success. Whether you're a small firm with 10 users or a larger company with 500, prompt and intelligent responses are essential. However, true benefits from a new system come from effective knowledge transfer and empowerment.
We ask critical questions and solve problems with our talents.
We learn from each client and focus on not only delivering what you ask but delivering what we feel would actually work. This means taking our years of experience and sharing them with you. At ChikPea, not only will we question it, we will dive down until the underlying problem is addressed and you feel a real solution is established.
Transform Your Business Logic Today
Request a personalized demo of the Chikpea suite.
